Privacy Policy

1. Introduction

Grow More Solutions("we", "our", "us") operates the website growmoresolutions.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

This policy is published in compliance with the Information Technology Act, 2000 (Section 43A), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA) as applicable.

2. Data We Collect and Purpose

We collect personal data only for specified, lawful purposes. Below is what we collect and why:

Contact & Consultation Data: Name, email address, phone number, city, property type, and budget range — collected when you fill out our contact form, use the quote calculator, or reach out via WhatsApp. Purpose: To respond to your inquiry, provide consultation services, and send project proposals.

Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs — collected automatically via Google Analytics (GA4). Purpose: To analyze website traffic, improve user experience, and measure content effectiveness.

Cookies & Tracking: We use cookies and similar technologies to enhance your browsing experience. Essential cookies are required for site functionality. Analytics cookies (Google Analytics) are used to understand traffic patterns. You may manage cookie preferences through your browser settings.

3. Legal Basis for Processing

We process your personal data based on:

Consent: When you voluntarily submit your information through our contact forms, quote calculator, or WhatsApp, you consent to our processing of that data for the stated purposes.

Legitimate Use: Under DPDPA Section 6, we may process data for responding to inquiries you initiate and for performing services you request.

Legal Obligation: We may process data as required to comply with applicable Indian laws.

4. How We Use Your Information

Respond to your inquiries and provide consultation services. Send project quotes and follow-up communications. Improve our website, services, and user experience. Send relevant updates about home automation (only with your explicit consent). Analyze website traffic and usage patterns. Comply with legal obligations.

5. Information Sharing & Third-Party Processors

We do not sell, trade, or rent your personal information to third parties.

We may share data with the following categories of service providers who process data on our behalf under contractual obligations: email delivery services (ZeptoMail by Zoho for sending form confirmations), analytics services (Google Analytics for traffic analysis), hosting providers (Vercel for website hosting), and communication tools (WhatsApp/Meta for direct messaging). Each provider processes data only as instructed and is bound by appropriate data protection terms. We may also disclose information if required by law, court order, or to protect our rights and safety.

6. Data Security

In accordance with IT Act Section 43A and the SPDI Rules 2011, we implement reasonable security practices and procedures to protect your personal data. This includes encrypted form submissions (HTTPS/TLS), secure email delivery, access controls, and regular security reviews. However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions and consultation data are retained for up to 3 years from the date of last interaction. You may request earlier deletion at any time.

8. Third-Party Services

Our website uses Google Analytics (GA4) for traffic analysis, ZeptoMail for transactional emails, and may embed content from YouTube. These services operate under their own privacy policies. Google Analytics data is anonymized and not linked to individual users. We recommend reviewing the privacy policies of these services for details on their data practices.

9. Your Rights Under DPDPA 2023

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

Right to Access: You may request confirmation of whether we process your data and obtain a summary of your personal data and processing activities.

Right to Correction & Erasure: You may request correction of inaccurate data or deletion of your personal data, subject to legal retention requirements.

Right to Withdraw Consent: You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Right to Grievance Redressal: You may raise a complaint regarding our data practices using the contact details below.

To exercise any of these rights, contact us at sales@growmoresolutions.com. We will respond within 30 days of receiving your request.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Grievance Officer

In accordance with the IT Act 2000 and DPDPA 2023, the Grievance Officer for data-related concerns is:

Name: Anupam Mahajan
Designation: Co-Founder & Managing Director
Email: sales@growmoresolutions.com
Address: Plot No. 4, Sector 12A, Dwarka, New Delhi, India

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at sales@growmoresolutions.com or call +91-96678-95926.